ATS Support Services

24/7 Service Level Agreements (SLA)
Access to experienced engineers for agreed periods (e.g. PLC, SCADA programmers, IT experts for MES/MOM systems)
Urgent interventions and repairs of machines, equipment and IT systems in production
Minor and major software changes in PLC, SCADA and other IT systems in production

Software Maintenance Agreements (SMA)
Access to the latest product versions and documentation
Business hours product support at all levels, from service desk through to 3rd line application experts.
Input into product roadmap where you can vote for upcoming features and even make your own requests to be voted on.

On-site Support (Smart Hands)
-Dedicated site-based engineers
-Work as a systems super user
- Triage and filter system issues
- Work with all IT suppliers to progress issues'
- Assist with data management
- Systems testing
- Fully managed upgrades

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